eKasneb FAQs

kasneb registration, examination payment, exemption fee payment, renewal payment

How do I register for an account?

  • Click on http://online.kasneb.or.ke and navigate to Sign Up
  • If registered, key in your log in details.
  • If new, create a new account
  • Complete the form and sign up; then await confirmation via Email/SMS
  • Click on the Activation link sent to your email to activate your account.

Is it possible to obtain my registration Number via SMS?

Yes you will receive an SMS notification with your Registration number once the KASNEB team has approved your payment.

Can I get a refund for the payment made?

Yes you can, call JamboPay Call center on 0709920000 and request for a refund. You will receive your reimbursement following approval from KASNEB.

How do I book my exams online?

  • Click on http://online.kasneb.or.ke and navigate to Sign Up
  • If registered, key in your log in details.
  • If new, create a new account
  • Complete the form and sign up; then await confirmation via Email/SMS
  • Click on the Activation link sent to your email to activate your account.

How do I book for Exemptions online if I am a KASNEB Graduate?

  • Click on http://online.kasneb.or.ke and login to the Portal
  • Choose KASNEB Exemptions on the sidebar menu
  • Thereafter you will be presented with the eligible papers.
  • After successful payments you will be able to download a provisional exemption letter via Email

How do I renew my subscription?

  • Click on http://online.kasneb.or.ke and then choose the Renewal icon on the sidebar
  • Thereafter proceed to make payment for renewal
  • After successful payment, your renewal status will be updated to: Up to Date.

 How can I view my transactions report?

  • Click on http://online.kasneb.or.ke and navigate to Sign Up
  • If registered, key in your log in details.
  • If new, create a new account
  • Complete the form and sign up; then await confirmation via Email/SMS
  • Click on the Activation link sent to your email to activate your account.
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 How can I make a Wallet Top up?

  • Go to Mpesa/Airtel Paybill Options
  • Enter Business no. 832222
  • Enter your Phone number as account number
  • Enter the Amount
  • Enter your M-PESA PIN and Send
  • You will receive a confirmation via SMS

What happens if I put the wrong pay bill during wallet Top up?

Call JamboPay Support on 0709920000 and inform them of the wrong Paybill number used.

What happens if I don’t receive an SMS during account Sign up when using the Mobile Application?

During account signup, an Email notification is also sent with your account details. You can proceed to activate your account using the account activation link sent to your email.

What happens if the session ends when making a Payment?

When you log back into the Portal, you will be able to view your invoice under the invoice icon. You can thereafter proceed to make payment according to the invoice amount.

Can I use my e-mail address to set up multiple accounts

For account sign up you must use an email address only once as it is tied to only one account.

What happens if I forget my Account Password?

 If you happen to forget your password:

  • Select the forgot password icon
  • A password reset link will be sent to your email.
  • Click on the link and follow the steps to reset your password

 What happens if I don’t have an ID number during signup of Existing Students?

If you don’t have an ID you can proceed to create an account without providing your ID. Once you sign up, you will be prompted to update your profile. Once you update your profile the details will have to be verified by a KASNEB administrator before you can proceed.

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How long does KASNEB take to verify the registration details after course registration?

It takes a maximum of 24 hours to have your details verified. You will receive an SMS notification with the verification details.

What happens if my registration for Examination is rejected due to lack of supporting documents?

If your registration is rejected due lack of supporting documents, you will have a second chance to reattach proper supporting documents when you log in. After reattaching the supporting documents, your documents will be approved by a KASNEB administrator.

What happens if my registration for Examination is rejected due to mismatch of names on supporting documents and Identification Document?

If your registration is rejected due lack of supporting documents, you will have a second chance to reattach proper supporting documents when you log in. After reattaching the supporting documents, your documents will be approved by a KASNEB administrator


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21 thoughts on “eKasneb FAQs”

  1. Message:I want to change my examination centre that is appearing in my timetable because i had not chosen that centre.What shouldi do?

  2. Message:Hi I registered with KASNEB in 2014 for then ATC and even received a reg number but failed to pursue it since I went to another country for some job. am now in Kenya and want to pursue it but am wondering whether I should reregister or my initial registration is still valid? and about the payment I had made for exam?

  3. I did section three old syllabus but failed Financial Management. I want to continue from where i left and i wish to know whether i will be forced to retake the whole section or there will be exemption for the units i had already done. For instance i had done and passed Financial reporting which is still in section three under the new syllabus. MIS is also in section 4 but i did it and passed in section three under the old syllabus. Will be exempted from the two units.?

    1. Hi, you will be required to take all the units in section 3 and 4. the credits you had were withdrawn after failing to repeat the failed papers within specified period of 2.5 yrs

  4. i have been doing cpa exams now at sec iv awaiting results. is it possible that i stop there and start ccp in June 2018..because seemingly my career changed from accounts to credit?

    1. Complete CPA first, you will get exemptions on the units you will have covered in CPA but as per now, no exemptions will apply since you are not through with the course.
      CPA Graduates Exemptions in CCP

      Commercial Law
      Entrepreneurship and Communication
      Economics
      Principles of Accounting
      Public Finance and Taxation
      Company Law
      Financial Management
      Management Information Systems
      Quantitative Analysis
      Strategy, Governance and Ethics

  5. I am D+ student have certificate and diploma in human resource management with credit from recognized university of maasai mara want to start CPA 1 or CPS 1 will it be possible ?

  6. am requesting for my wallet pin and a resend of email activation link the one one i received expired before i could activate

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